I see an opportunity to make your Company achieve their goals and ambitions by executing a consultative and holistic approach to both digital marketing and client management, that includes helping brands adopt your Company's platform, as well as implement strategies to craft personalized shopping experiences that increase revenue and customer loyalty. . I am able to use the following skills to provide quick, accurate, and comprehensive responses to customers and prospects.
Using good judgment to help solve problems.
Solving support tickets, as the front-line customer support.
Participating in additional training to expand knowledge and skills.
Finishing tasks and duties, adhering to deadlines to avoid delays.
Helping team to complete assignments to meet goals.
Supporting operations with consistent maintenance and updates of cooperate files and records.
Utilizing downtime to perform routine tasks, preventing service delays.
To perform analysis and determine client problems, and document these issues
Following established guidelines and procedures for maximum regulatory compliance.
I have worked in Front Ticket Management system, Triaging - assigning tickets to the appropriate individuals in the company and responding to the emails from clients as they come in as well as solving their issues accordingly.