I've been in the Business Process Outsourcing industry for 10 years. Before freelancing, I was a Senior Quality Specialist. I landed my first home-based job as Live Chat support and handled on-boarding / customer success for 2 years. Now, I'm more into handling dropshipping businesses and managing Zendesk as a Customer Support Expert. In between my freelancing jobs, I was able to acquire additional tasks from different clients. I have experience working on the following platforms: • Customer Support (phone, email, chat) Customer service has always been my passion, and I'll strive to help you and your company to achieve great results.