Provided comprehensive customer support across Amazon, eBay, AbeBooks, Alibris, and Biblio, managing an average of 70+ inquiries daily via phone, email, and live chat, achieving a 90% + customer satisfaction.
Given expert performance for complex issues, including order management, shipping logistics, returns, refunds, payments, and account management.
Navigated and applied distinct platform policies, such as Amazon's A-to-Z Guarantee and FBA/FBM returns, eBay's Money Back Guarantee and dispute resolution processes.
Demonstrated understanding of logistics, international customs, shipping carriers, and tracking systems, resolving common delivery issues across diverse regions.
Utilized CRM software (e.g., Neatoscan) to meticulously document customer interactions and ensure accurate record-keeping.