I'm Oluchukwu, a results-driven Customer Support Specialist with 5+ years of experience transforming customer interactions into lasting brand loyalty and revenue growth. Expert in multi-channel support, CRM management, and proactive problem-solving across e-commerce, logistics, SaaS, and real estate sectors. Proven ability to significantly increase customer retention and satisfaction.
I help e-commerce, logistics, SaaS, and real estate businesses turn customer interactions into long-term brand loyalty and revenue growth. I don’t just resolve customer issues—I create lasting solutions that turn customers into loyal advocates.
🎯 𝗠𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:
𝗠𝘂𝗹𝘁𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Expert in chat, phone, and social media support.
𝗖𝗥𝗠 & 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 𝗠𝗮𝘀𝘁𝗲𝗿𝘆: Proficient in Zendesk, Intercom, Freshdesk, HubSpot, and more.
𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀: Experienced with Shopify, order management, and shipping support.
𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 & 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻: Proactive issue resolution and customer satisfaction focus.
🎯 𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀:
- 𝟯𝟬% 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲: Achieved through proactive follow-up strategies.
- 𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Successfully turned negative billing experiences into positive ones.
- 𝟭𝟱% 𝗧𝗶𝗰𝗸𝗲𝘁 𝗕𝗮𝗰𝗸𝗹𝗼𝗴 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻: Streamlined processes and improved first-contact resolution.
- 𝟲𝟱%+𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Consistently maintained high customer satisfaction ratings.
🎯 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆:
A frustrated customer was about to cancel a high-value subscription due to a billing error. Instead of a generic response, I took a personalized approach, explained the issue clearly, provided a quick resolution, and even suggested a small goodwill discount. They not only stayed but upgraded their plan. This proves that great support doesn’t just solve problems, it builds brand trust.
🎯 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝗲 𝗔𝗽𝗮𝗿𝘁: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗺𝗽𝗮𝘁𝗵𝘆:
Passionate about understanding and addressing customer needs.
𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Dedicated to learning new skills and staying ahead of trends.
𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗚𝗿𝗼𝘄𝘁𝗵 𝗙𝗼𝗰𝘂𝘀: I drive customer loyalty, enhance brand reputation, and boost sales.
🎯 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: 𝗖𝗥𝗠 & 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸: 𝗭𝗲𝗻𝗱𝗲𝘀𝗸, Intercom, Freshdesk, HubSpot, Slack, RingCentral, Tidio, Front, Gorgias,
𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Monday.com, ClickUp, Trello, Asana, Notion
𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲: Shopify,
Let’s Talk! I’m passionate about turning customer interactions into revenue-driven success. Let’s discuss how I can help your business scale with exceptional customer support.