I don’t just complete tasks—I solve problems, create order from chaos, and help businesses run seamlessly. With over five years of experience across banking, e-commerce, media, and tech, I bring a unique mix of customer support expertise, administrative efficiency, and content mastery.
👉 Customer Support & Virtual Assistance: I’ve handled high-pressure customer escalations at leading financial institutions, ensuring quick resolutions while keeping customers happy. I know how to de-escalate tough situations, manage CRM tools (Intercom, Notion, Trello), and provide friendly yet professional support.
👉 Administrative & Operational Support: I excel at organizing data, conducting research, managing emails, and streamlining workflows. My background in operations has taught me how to prioritize tasks, handle sensitive information, and improve processes.
👉 Content Writing & Editing: As a journalist-turned-content creator, I write engaging blog posts, website content, and product descriptions that not only inform but also convert. I understand SEO, audience engagement, and storytelling, making my writing stand out.
👉 E-commerce Assistance: I’ve personally managed a Shopify store and understand the ins and outs of order processing, product listings, and customer service. I help online businesses enhance their customer experience while optimizing backend operations.
💡 What Makes Me Different?
✔ Real-world experience—I’ve worked in fast-paced, high-stakes environments and know how to adapt quickly
✔ Problem-solving mindset—I don’t wait for instructions; I anticipate needs and take initiative
✔ People-first approach—Customers aren’t just tickets; I see them as individuals and build relationships that foster loyalty
✔ Tech-savvy & resourceful—From Google Suite to CRM and productivity tools like Slack, Notion, Intercom, and Asana. I adapt fast to new tools and systems.
Let’s talk about how I can support your business with efficiency, empathy, and excellence. Ready to get started?