Job Responsibilities: • Frontline Customer Care for the company exclusively via email • Communication to Customer Service Manager in relation to all Customer Care & Support issues • Time management of effective customer care delivery Requirements: • Fluency in written and verbal English (at least C1 level) • Availability to work up to 40h per week, on +8 to +10 UTC timezone - preferably on weekends (workload is variable, we can't guarantee a minimum per week) • Some prior experience as a virtual help-desk agent in customer service • Adjustment to a fast-paced environment where process changes are frequent • Good organisation and prioritisation skills • Autonomous worked • A target and goal-oriented mentality