4+ years of Customer Service and Technical Support in the BPO industry. I have handled accounts such as ComCast, AT&T DirecTV, and DoorDash. My main responsibilities were to assist clients with their concerns such as inquiry, verifying information online, escalation, possible fraud, cold calling, answering phone calls, and emails. I have adept knowledge of Microsoft Office applications, CRM, RingCentral, Bria VOIP, Glip, Zoom Meetings, Team Viewer, Zendesk, and Slack. Over 1 year of Customer Support experience in an E-commerce business based in the UK. I address customer concerns via phone call, live chat, and email. I am also responsible for updating the pricelist of the products on the company website. My tasks also include invoice preparation using Xero Accounting. Skilled in addressing and solving customer needs and concerns. I have strong spoken and written English communication skills. I am very attentive to details. I can work under pressure and with minimal supervision.