I have over 20 years experience in performing 10-Key data entry on several local government systems. I also over 20 years of customer service experience interacting with the public on the phone and in person explaining policies and procedures. Providing clear and concise information for the public to make educated decisions and if necessary to resolve conflicts. I also have computer skills: proficient in Microsoft Word, Excel, Powerpoint, experience researching information on the internet, and accurate complete reports or forms.