• Inputting into the Sim Moderation system the correct subscriber details
• Prepare, compile and sort documents for data entry
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Update data and delete unnecessary files
• Combine and rearrange data from source documents where required
• Enter data from source documents into the prescribed computer database
• Transcribe information into a required electronic format
• Check completed work for accuracy
• Store completed documents in designated locations
• Identify, communicate and implement process improvement initiatives.
• Balance time between inbound and initiating outbound calls while maintaining customer service level requirements, including availability to customers.
• Resolving product and services queries by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Suggesting short-term and long-term solutions when a product malfunctions.
• Following up with customers within a 24-hour period in regards to the initial phone call, even if it is to just let the customer know inquiry is still ongoing.
• Recognizing and managing irate customers.
• Up selling and cross selling of new and existing value added services and products telephonically to attract potential customers and ultimately increase the company’s revenue.
• Managing all aspects of day to day operations of the accounting department in the field office.
• Assist in the implementation of all Finance policies and procedures.
• Ensure Cash Transfer and Voucher Programming SOPs are adhered to specific financial systems and procedures.
• Prepare cash transfers’ and vouchers’ reconciliation for Cash Transfer and Voucher Programming implementation and keep file and track records of payments and monthly signed beneficiary lists.
• Prepare cash payments and reconciliation for Cash Transfer Programming implementation and keep files and track records of payments and monthly signed beneficiary lists
• Compile monthly VAT refund schedules.
• Review all payment request forms and disbursement of funds; ensure proper coding and obtain approval/authority signatures and maintain complete files on all vendors and payments.
• Cashiering which includes disbursement of payment