• Handle correspondence and emails by proactively replying to them • Resolve support tickets by ensuring that they are responded to in a time efficient manner • Organize schedules and appointments and handle follow up duties • Manage online and offline promotional activities for the client business • Communicate with suppliers, vendors and customers to provide specifications and handle orders • Perform light bookkeeping activities such as creating electronic records of receipts and payments • Set up meetings and transcribe minuets of the meeting recorded at the venue • Translate bilingual materials and ensure that they are available to the right personnel • Process customers’ inquiries over company chat rooms, telephones and email • Write, edit and proofread articles and blogs and ensure that any press releases are informational and accurate • Perform online research work and derive important information according to provided project specifications • Develop and maintain websites and blogs and ensure that they are marketed properly to increase company presence • Set up and update social media sites such as Facebook and Twitter in a bid to increase people’s interest in the company and its services and products