I have worked in both a management and administrative capacity for 15 years. i am extremely proficient in all microsoft office programs, and also very familiar with the internt and all its applications. I have skills in appointment setting, taking and making calls and managing emails on behalf of my employer. I have worked with many clients across the united states,canada. I have succesfully completed projects involving the set-up and maintenance of CRM, email marketing, research and content creation.