I have an almost 3-year experience in the Transcription industry. In this field, I have learned to be resourceful, adept at online research, accurate and fast at decision-making. This job also requires me to be at least familiar with the stock market and the goings-on in different industries. I am also a fast typist.I had a short stint as a Live Chat and an E-mail POC customer service representative. I was able to demonstrate, to the company that I worked at, my high level of numerical aptitude as we were dealing with real-time issues on online gaming which include, among others, settling bets. Also, I have a 2.5 years experience on taking inbound and making outbound calls. The most notable campaigns that I worked for include Travel and Hospitality and Telecommunications. I was able to handle customer queries well from a simple billing issue to the more complex cancelling or changing of flights and wireless connectivity issue.