- Project (Project Kari) awarded as Best in Team Work during the Annual Centre of Excellence Award 2013.- Project (Project Kari) nominated as Best Project of the Year during the Annual Centre of Excellence Award 2013.- Project (Project Kari) placed 4th as Best Project of the Year during the Annual Centre of Excellence Award 2013.- Spearheaded Process Improvement Effort for End to End Incident Management Process for SingTel.- Spearheaded Overall Process Improvement Initiatives for Enterprise and Data Managed Services for SingTel- Act as a Primary Trainer for all Six Sigma, Process Improvement, Quality Methodology Trainings across all sites.- Initiated site-wide Six Sigma Awareness Trainings to all Managers across all sites.- Initiated Site-Wide Process Documentation to improve Process efficiency, awareness and performance.- Spearheaded ESAT Analysis to determine current cause of Employee Dissatisfaction across all sites.- Improved Customer Satisfaction Performance of Mercedes Benz from