Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. Completes conversion mailings by coordinating requirements; developing plans. Provides information by collecting, analyzing, and summarizing information; responding to requests. Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments. Maintains quality service by monitoring standards; advising supervisor of potential problems. Prepares reports by collecting and analyzing information Updates job knowledge by participating in educational opportunities.