Writing & Translation
Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.
Completes conversion mailings by coordinating requirements; developing plans.
Provides information by collecting, analyzing, and summarizing information; responding to requests.
Resolves complaints by investigating issues and composing responses; referring non-standard complains and potential lawsuits to legal or government affairs departments.
Maintains quality service by monitoring standards; advising supervisor of potential problems.
Prepares reports by collecting and analyzing information
Updates job knowledge by participating in educational opportunities.