Design & Architecture:
o Led development of scalable, self-service analytics dashboards using Power BI, enabling daily refreshed insights across digital and operational touch points.
o Facilitated over 50 planning and design sessions, ensuring clear communication of technical concepts to non-technical stakeholders. This resulted in 50 plus dashboard that led to optimized digital reporting with improved customer experience and engagement.
• Data Leadership & Mentorship: Mentored analysts and guided stakeholder workshops that boosted data literacy and solution adoption.
• Cross-Team Influence & Change:
o Partnered with cross-functional teams (including: strategic planning, rapid process improvement practitioners, quality assurance, IT, Procurement and Contracts, Grants, and Innovation, Insight, and Information I|3, customer care, and unemployment insurance) to translate data into actionable strategies that improved engagement and decision-making.
o Accelerated user acceptance testing (UAT) cycles by 2 weeks by implementing structured navigation training, parallel testing protocols, and feedback forms. Fostered cross-functional alignment and improved solution adoption through proactive communication strategies.
o Mentored analysts and facilitated stakeholder workshops to foster a culture of data-driven experimentation and business alignment.
• Data Management & Infrastructure Skills: Designed end-to-end data flows and warehousing solutions to enable integrated reporting across business domains.
• Requirements & Gap Analysis: Conducted client-facing data consultations and analytical walk through, which enhanced data literacy and aligned BI solutions with strategic goals.
• Project Ownership & Strategic Alignment Managed delivery of 4–5 concurrent data projects monthly with strategic prioritization aligned to key performance indicators and long-term business goals