Collecting payments, debt and account receivable in behalf of the Company. -Interact with customers by telephone to provide and/or gather simple to moderate information and determine reason for delinquency. -Introduce company objectives. -Educate customers about product knowledge. -Leave messages -Handling both Outbound and Inbound Calls. -Evaluates customers’ financial situation and negotiates for payment or create payment plans to bring account current -Keep record of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken -Refer unresolved customer grievances to designated departments for further resolution/investigation/research -Adhere to the laid down quality metrics/processes/procedures for his/her area of work -Keep oneself abreast with the latest changes in government regulations/internal processes or procedures/product -Ability to use auto-dial or direct dial system to initiate customer contact -Increase the target amounts from a Level 1 to Level 2 on an incremental basis