? Configuring outlook both Microsoft exchange and outlook 365. ? SCCM configuration. ? Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications. ? Manage antivirus(Mcafee,Symantec and System Center Endpoint Protection).. ? Printer installation and troubleshooting. ? Scanner configuration and trouble shooting. ? Remote desktop and remote assistant. ? Basic networking,map drive and Data Sharing. ? User profile backup and restore. ? Sharing folder,device and printer. ? Patch installation. ? Internet and LAN configuration. ? Familiar with Incident Management system and and Ticket raising tools. ? Handled Maintenance and Troubleshooting Desktop Related issues ? Installation and configuration of MS Lync 2010 & 2013 ? Familiar with implementing TCP/IP features such has DNS & DHCP, Active Directory