Installation and configuration of Windows based operating systems ( Windows Xp, Vista, 7 & 8 ) ? Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and internet setup ? Configuring & troubleshooting of Desktop / Laptops for L1, & L2 levels & managing backup and recovery. ? Troubleshooting of all types of Hardware and Software applications problems. ? Configuring & troubleshooting of printer, scanner & LAN related issues reported by users. ? Installation & configuring of wireless Data Card in users laptops. ? Exposure in Active Directory user creation & deletion. ? Maintenance & troubleshooting of connectivity problems using Ping, Trace route. ? Regular data & mail backup of MS outlook (PST files).