Have over 8 years of 2nd level experience on desktop support on the below technology which varied from windows to Apple environment. Systems & Virtual Machines Hyper V on Windows 8 , all current MS operating client and server operating systems. Management Tools Active Directory, Console One, MDM’s, Telecom& Mobile Devices MS Surface, HP Elite 800 Tablet Blackberries, all IOS devices, VOIP Telephony systems Conference & Communication Tools FaceTime, WebEx, MS communicator 2008, Jabra, Yammer, Cisco video conference HW, Skype for business. Security MS Forefront Client, Safeguard, AVG, Sophos, McAfee, Symantec Remote Access & File Transfer Ultra VNC, RDP, LogMeIn123, FTP, Accellion, Apple Remote Desktop Network & Diagnostic Tools ISDN, MPLS, Cisco, VPN, Wi-Fi IP Scanners, Wireshark, Cmdlets such as Ping, Tracert etc. Network Devices LAN/WAN Ethernet, Routers, Switches, WAPs Monitoring Tools GFI Web-Monitor Console, Cisco WAP Console Hardware HP, Lenovo, Apple, Dell. Printers Canon Multifunctional Copiers, HP LaserJet, installation driver management, Equitrac Software Office 2010/2016, Office 365, Adobe CC, including other 3rd party software MAC OSX Yosemite, 10.6 Snow Leopard, OSX Maverick, El Capitan, Sierra ? OSX Server