We provide 24/7 Desktop support to our clients across the globe.

• Address user tickets regarding hardware, software and networking
• Conduct remote troubleshooting
• Customize desktop applications to meet user needs
• Software installation & removal
• Operating system patching
• User Access management
• Antivirus application management and update 
• Email client / Outlook configuration and management
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Educating end users about functions
• Operating system and other application configurations
• System health check and hardware monitoring
• Coordinating with local vendors for hardware maintenance