Professional E-commerce Specialist with a background in English Education and a focus on high-touch Customer Experience (CX). I provide dedicated support for global brands, specializing in helpdesk management via Gorgias and Zendesk. My expertise includes streamlining operations for Shopify and Amazon stores, managing order fulfillment, and driving customer retention.
Having completed professional process training for major retail brands like Fabletics and Savage x Fenty, I bring a high level of technical proficiency and professional communication to every team. I am committed to protecting brand reputation and delivering operational excellence.