E-commerce Operations & CX Specialist | Shopify & Amazon Expert | Retention Lead
As a professional with a background in English Education and extensive experience in Customer Experience, I bridge the gap between technical operations and high-touch customer support. I specialize in helping e-commerce brands scale by streamlining workflows and protecting brand reputation through professional communication.
I am a power user of Gorgias and Zendesk, with a deep understanding of Shopify, Amazon, and Etsy ecosystems. My expertise is not just in answering inquiries, but in Customer Retention—turning difficult situations into loyal customers. Having supported high-volume retail brands like Fabletics and Savage x Fenty, I am prepared to handle complex order fulfillment, dispute resolution, and store management with precision.
Key Skills:
Platforms: Shopify, Amazon Seller Central, Etsy
Tools: Gorgias, Zendesk, Helpdesk Automations
Operations: Order Fulfillment, Inventory Monitoring, Refund/Exchange Management
Strategy: Customer Retention, CX Workflow Optimization
Work Terms
I am available for Full-Time or Part-Time remote engagements and am comfortable aligning with EST, PST, or GMT time zones to support international clients.
Communication: I prioritize transparency and am available via Slack or Trello for regular updates and team collaboration.
Commitment: I am looking for long-term partnerships where I can contribute to the brand's growth and operational efficiency.
Payments: All payments must be secured through Guru’s SafePay system for mutual protection.
I am ready to start immediately and provide a high level of reliability and professional service to your team.