Professional Customer Experience Specialist with a background in English Education and extensive expertise in the e-commerce sector. I specialize in managing high-volume support for brands on Shopify, Amazon, and Etsy.
I am a power user of Gorgias and Zendesk, where I focus on building efficient workflows and maintaining high satisfaction scores. My experience includes working with major retail brands like Fabletics and Savage x Fenty, handling everything from complex order resolutions to proactive customer retention.
What I offer:
Technical Support: Mastery of helpdesk automations and macros.
Operations: Expert management of order fulfillment and inventory monitoring.
Retention: Resolving disputes with professional, empathetic communication.
I provide reliable, high-level support that protects your brand reputation and helps your business scale effectively.