I have 5 years of experience working as a customer service chat agent with HCL BPO for Our International client OFFICE DEPOT which is U.S.A's 2nd largest retailer in office supplies.As a chat agent I have dealt with various customer queries and have assisted them in product search through our clients website, order processing, Placing returns for orders that are already delivered and cancelling an order that has already been placed on behalf of customers, search information about products through web that are not available within our database, occassionaly send emails to customers regarding discounts, coupons and arrival of new products ( only if they are subscribed to our newsletter )Also as I have experience in posting ads regarding items to be sold in various classified ads, Submitting articles to various article sites and psting messages in forums on behalf of various customers that I have dealt with