Worked as a customer care representative for AMEX corporate accounts Singapore & Malaysia for 1 year. Currently working as a support specialist in a financial BPO company for 10 years. With a vast knowledge in handling inbound-outbound calls and emails from USA. Expert in providing excellent customer service. Point of contact for escalation concerns. Handled offline assistance for credit card accounts, bill payments and correspondence. Agent support for Amazon & Consumer Protection Program. -Proficient with CRM softwares (KANA, Ondemand, DBView, CSC Package, CTM, ICare,VOIP, Box, Outlook and Private eye) -I can work effectively and efficiently with little supervision -Consistently getting positive surveys and commendations -Excellent knowledge in using Microsoft office -Can Multi-task, Fast learner.