Detail-oriented Operations Professional and Subject Matter Expert with 10 years of experience in administrative renewals and sales operations. I offer advanced proficiency in MS Excel, SAP, and CRM auditing, ensuring that all documentation and reporting are precise and actionable. Throughout my career at global firms like Ingram Micro, I have managed end-to-end service request lifecycles and coordinated cross-departmental tasks to meet strict delivery deadlines. I excel at identifying workflow bottlenecks and implementing system improvements that enhance the customer experience.