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Experienced CRM consultant

I reduce business risk and ensure a maximised return on your CRM investment by identifying the 20% of issues that generate 80% of the benefits, resolving marketing, sales and customer services challenges.

An experienced CRM consultant and project delivery leader with a pragmatic customer-centric approach, proven delivery methodologies and extensive advisory and implementation credentials.

I have delivered successful project results by:
• creating or renewing a pragmatic CRM and ERP strategy and delivery via agile methodology
• improving solutions design with focus on customer experience related business areas
• connecting technical resource expertise to business-driven outcomes
• understanding of software development methodologies and industry best practice standards

I have proven experience in both directly managing teams and consulting to clients at major consulting firms (Accenture, Wipro, Sopra Steria) for CRM advisory covering all major vendors: Salesforce, Dynamics, SAP, Oracle and others. I now operate independently, successfully delivering over 30 client engagements.

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$100/hr Ongoing

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I reduce business risk and ensure a maximised return on your CRM investment by identifying the 20% of issues that generate 80% of the benefits, resolving marketing, sales and customer services challenges.

An experienced CRM consultant and project delivery leader with a pragmatic customer-centric approach, proven delivery methodologies and extensive advisory and implementation credentials.

I have delivered successful project results by:
• creating or renewing a pragmatic CRM and ERP strategy and delivery via agile methodology
• improving solutions design with focus on customer experience related business areas
• connecting technical resource expertise to business-driven outcomes
• understanding of software development methodologies and industry best practice standards

I have proven experience in both directly managing teams and consulting to clients at major consulting firms (Accenture, Wipro, Sopra Steria) for CRM advisory covering all major vendors: Salesforce, Dynamics, SAP, Oracle and others. I now operate independently, successfully delivering over 30 client engagements.

Skills & Expertise

Business AnalysisClient DevelopmentConsultantCRMDesignERPManagementOracleProject ManagementSalesSalesforceSalesforce AdministrationSoftware Development

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