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Skills

  • Business Analysis
  • Client Development
  • Consultant
  • CRM
  • Design
  • ERP
  • Management
  • Oracle
  • Project Management
  • Sales
  • Salesforce
  • Salesforce Administration
  • Software Development

Services

  • Experienced CRM consultant

    $100/hr Starting at $200 Ongoing

    Dedicated Resource

    I reduce business risk and ensure a maximised return on your CRM investment by identifying the 20% of issues that generate 80% of the benefits, resolving marketing, sales and customer services challenges...

    Business AnalysisClient DevelopmentConsultantCRMDesign

About

I reduce business risk and ensure a maximised return on your CRM investment by identifying the 20% of issues that generate 80% of the benefits, resolving marketing, sales and customer servic

An experienced CRM consultant and project delivery leader with a pragmatic customer-centric approach, proven delivery methodologies and extensive advisory and implementation credentials.

I have delivered successful project results by:
• creating or renewing a pragmatic CRM and ERP strategy and delivery via agile methodology
• improving solutions design with focus on customer experience related business areas
• connecting technical resource expertise to business-driven outcomes
• understanding of software development methodologies and industry best practice standards

I have proven experience in both directly managing teams and consulting to clients at major consulting firms (Accenture, Wipro, Sopra Steria) for CRM advisory covering all major vendors: Salesforce, Dynamics, SAP, Oracle and others. I now operate independently, successfully delivering over 30 client engagements.

Founded: 2016