With 20+ years of experience in Product Management focused in E-Commerce and travel technology solutions, I have been integral in executing product roadmap & strategy while spearheading business automation efforts. 

By leading solution development processes for Airline Commercial Systems, E-Commerce & FinTech initiatives, I have been well known for global team leadership & strategic partnerships. It is my passion to utilize process & operational streamlining to reach multi-million-dollar revenue increases and drive operational efficiencies for organizations.

Some of my key achievements include:

✅ Grew E-commerce business from the ground up, modernizing customer websites to provide self-servicing tools within online booking and booking management, eliminating intermediaries by creating a direct-to-customer interaction channel through redesigned websites that includes innovative solutions

✅ Conceive and implement short term and long-term product programs for B2C, B2B, B2T and Mobile. Analyze the marketplace, competitors and customer behavior to determine the most appropriate product feature sets.

✅ Formalize and lead cross-functional stakeholder teams. Create and manage the product development project plans to ensure on-time product releases.

✅ Act as the primary point of contact for external vendors to ensure requirements are properly executed, proper change and issue management processes are followed, and leadership is regularly updated.

Collaborate with the Loyalty Experience and Delivery team on overall execution of the loyalty experience strategy.