Experienced communications and change management professional holding a master's in Strategic Innovation and Change, a Prosci Change Management certification and a bachelor's in Journalism and Spanish. Significant experience in writing and editing to create a cohesive voice among all functions in a large organization. Created and implemented a process for measuring and managing employee capacity for change in a 25,000+ team member organization. Managed customer satisfaction survey with response rate of 60,000 per month - survey design, data analysis and all reporting tools. Experienced in managing a social media ecosystem with high engagement. Copywriting and editing to optimize for SEO, clarity and brand cohesion. Currently learning (always working on something): Arabic, French, PMI certification, TESL, voice-over skills.