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Programming & Development

Expert in VOIP/IP-PBX/ Contact Center

I’m high-performing, strategic-thinking and highly skilled professional with more than seven years’ experience in Information Technology & Telecommunication sector. I’m adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Well-versed in all phases of projects, including defining plan, implantation and quality assurance. Enormous experience Contact Center technology process, policy, operation & administration, IP Telephony & Unified Communication deployment, network design, IVR call flow design, business automation, writing technical documents, user manual etc. I also equipped many other IT domain specially Unix & Solaris, Windows servers, PHP, Mysql, Switch & router configuration & Avaya products.

I would be immensely delighted to help individual, organization or society. I believe I could solve any complex, technological problems in my domain that challenge my intellect and fire my imagination.

My Core Competencies:
- Avaya Contact Center solution
- Avaya IPT & Unified Communication
- Cisco switch & router configuration
- Installation and administration of Linux
- Windows Server installation & administration
- IIS & Tomcat configuration
- Linux Shell & VB script
- Expert on SQL (MS Sql & Oracle DB)
- Programming language (Java, Visual Basic & PHP)
- Expert in MS office suite

Skills & Expertise

AvayaBasicCall Flow DesignCiscoDesignIisJavaLinuxMicrosoft OfficeMsMs OfficeMySQLNetwork Planning And DesignOraclePBXPHPQuality Assurance (QA)SolarisSQLTelephonyUnixVb ScriptVisual BasicVoIPWindows

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