Professional qualification & work experience brings with me a wealth of subject matter expertise in Marketing, Operations, HR and Mass Communication including that related to business insight, relationship management, facilitating change management, people management, retail and wholesale operations management as well as establishing policies, procedures and controls. Highlights of work experiences and personal attributes are: • Designed and institutionalized various employee engagement & retention initiatives (Pioneer’s acknowledgment, team building exercises, METRO’s employer branding videos and various sports and team building events) METRO Cash & Carry Department Manager - Checkout, Customer Service & BART • Complete management of check out – floor operations