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Sales & Marketing customer relations

GENERA VIRTUAL ASSISTANT

$5/hr Starting at $25

Hi! Thank you for checking out my profile. My name is Lorena Zerna. 41 years old from the Philippines.
I have been in the BPO industry for 10 years. I am experienced in sales, customer service, technical support, Live chat, and answering emails. I am a talented professional, dedicated, self-motivated, and trusted individual. I can guarantee you that I will give my 100 accuracy. I am resourceful and I always maximize my tools and resources to look for answers before asking questions.
I recently graduated from an Online Virtual Assistance Academy to learn and develop my skills where I learned
* Email Management
* Email Marketing (Mailchimp)
* Social Media Management
* Social Media Marketing
* Basic Graphic Design (Canva)
* E-commerce Management (Shopify)
* WordPress Management
WORK EXPERIENCE:
* 2017 - March 31, 2023 (Applied Balance Media Inc.) - Sales and service, Live chat support agent, emails
* 2015 - 2017 (1800- Flowers.com) - Sales and service specialist
* 2014 - 2015 (Qualfon Philippines) - Technical Support
* 2013 - 2014 ( Expedia.com) - Sales and service specialist
* 2006 - 2009 ( Dunkin Donuts) - Shop supervisor
It will be my great pleasure if you give me the opportunity to be part of your growing team. I look forward to speaking with your hiring manager as soon as possible. Have a good day!

About

$5/hr Ongoing

Download Resume

Hi! Thank you for checking out my profile. My name is Lorena Zerna. 41 years old from the Philippines.
I have been in the BPO industry for 10 years. I am experienced in sales, customer service, technical support, Live chat, and answering emails. I am a talented professional, dedicated, self-motivated, and trusted individual. I can guarantee you that I will give my 100 accuracy. I am resourceful and I always maximize my tools and resources to look for answers before asking questions.
I recently graduated from an Online Virtual Assistance Academy to learn and develop my skills where I learned
* Email Management
* Email Marketing (Mailchimp)
* Social Media Management
* Social Media Marketing
* Basic Graphic Design (Canva)
* E-commerce Management (Shopify)
* WordPress Management
WORK EXPERIENCE:
* 2017 - March 31, 2023 (Applied Balance Media Inc.) - Sales and service, Live chat support agent, emails
* 2015 - 2017 (1800- Flowers.com) - Sales and service specialist
* 2014 - 2015 (Qualfon Philippines) - Technical Support
* 2013 - 2014 ( Expedia.com) - Sales and service specialist
* 2006 - 2009 ( Dunkin Donuts) - Shop supervisor
It will be my great pleasure if you give me the opportunity to be part of your growing team. I look forward to speaking with your hiring manager as soon as possible. Have a good day!

Skills & Expertise

Chat SupportCRMCustomer SatisfactionCustomer Service ManagementGraphic DesignSalesSocial CRMWordPressZendesk

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