I master the process of managing service disruptions and user-reported issues in an IT system. It involves logging, categorizing, prioritizing, and tracking incidents or service requests, often managed via a help desk or similar system. Good incident management strives for minimizing negative impact on services, ensuring swift resolution and high customer satisfaction. I can  provide consistent, reliable service and maintain robust documentation for future reference or analysis.

With my Data Domain skills pertain to using Dell EMC's Data Domain storage products, which are designed for disk backup, archiving, and disaster recovery. I provide data deduplication technology, which drastically reduces storage requirements by only keeping unique instances of data. Additionally, I offers network-efficient replication, which enables cost-effective, fast, and secure data transfer to disaster recovery sites. This technology overall results in efficient storage utilization and ensures business continuity.