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International Outsourcing

STRATEGIC ADVISOR TO 20+ C-LEVEL EXECUTIVES (Ranging from Fortune 100 firms to small start-ups): Business/Strategic Planning, Offshore Strategies, Executive-Level Brainstorming/Advice, Change ManagementIDENTIFIED/DROVE $3-MILLION SAVINGS AND INCREASED REVENUE FROM OUTSOURCED CALL CENTER OPERATIONS (Fortune 50 Insurance): Assessed multiple outsourced call centers to identify operations, quality, and customer retention opportunities; re-engineered processes and implemented metrics resulting in measurable annual savings exceeding $3-MillionDESIGN/DEVELOPMENT/IMPLEMENTATION OF A NEW I.T. OUTSOURCING PROGRAM (Fortune 100 Healthcare): End-to-end outsourcing program design/implementation for a 3,000-FTE I.T. organization; designed long-term strategy with CIO/staff; led vendor selection, due diligence and contract negotiations; designed/implemented metricsFACILITATED $10-MILLION IN ANNUAL OFFSHORING SAVINGS (GE Capital): Led offshoring initiatives across multiple business lines -- including cu

Skills & Expertise

AccountingAccounts PayableBPOBusiness Process DesignCChange ManagementCollectionsConsultantConsultingCustomer RetentionCustomer ServiceDesignDesign ProcessEngineeringLeadershipManagementOutsourcingProject ManagementRecruitingSoftware DesignSoftware DevelopmentStrategic Planning

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