I am a highly qualified and experienced IT Professional with over 13 years of Project Management experience in IT Service Management, IT Service Delivery, IT Operations, Insurance, E-commerce, and Healthcare. Capable of delivering IT Infrastructure, Software Development and Web development projects on time and under budget by effectively collaborating, facilitating, leading and coaching teams. Recognized leader with a solid track record of managing people, projects and technology implementations in several highly visible and large-scale initiatives.
With an MBA in Operations and Supply Chain Management and a post graduate degree specializing in Networks Systems Engineering, I am confident that my education makes my candidacy for an IT Program-Project Manager position clear. During my MBA, I studied many important subjects, such as international business, logistics & Supply Chain Management, finance, economics, project management, marketing, operations management, accounting and Global IT Management. Additionally, I am Agile-Scrum and ITIL certified.
List of complex and high level Projects Managed till the date:
Client 1 - 2016-2018. Managed full life-cycle of large and complex IT Service Management (ITSM) automation projects (Application Migration to Service Catalog/Service Now, Server Provisioning Automation; Facility Management; Replacement of Enterprise Integration webservice; and Software Asset Management) from initiation to completion following SDLC, PMBOK and Agile-Scrum Framework. Also, managed implementation of Software Asset Management tool on End User machine to remotely and automatically uninstall any unused or unapproved software(s) from the user machine to save on licensing cost.
Client 2 2015-2016: Agile Project Manager and Scrum Master involved in the Financial Security Planning (FSP) program which was designed to engage on a program/portfolio level continuous improvement effort. The program was aimed to transition to an organizational framework structure called Scaled Agile Framework (SAFe). This framework seeks to scale the benefits of lean and agile concepts beyond the team level to the overall program/portfolio level. A scrum team was assembled to lead this transition for FSP.
Client 3 2014-2015: Agile Project Manager and Scrum Master managing all the phases of product development from Initiation to project closure following SDLC in Agile environment. Also helped the organization with EPMO setup.
Client 4 2013-2014:Managed and delivered interactive website design/development project and performed day-to-day planning, scheduling, tracking and reporting.
Client 5 2007-2012:Managed Service subset transition from US to India;Managed “On the Go” project for a pharmaceutical company;Lead Operating System Migration and Globalization project for a global pharmaceutical company; Lead Centralized training for service desk;Set up of a new support team in different location/city under Business continuity plan.
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