Extensive experience in IT as ECM Architect primarily in OpenText Content Server, Oracle, Scanning Solutions, Adlib & Java/J2EE, HTML/DHTML/CSS, SharePoint and other ECM products. Core Competency in Technology Manager in Service Delivery Management (Life Sciences and ECM). Focused on Customer Success through understanding Customers business and challenges. Ensuring Organization growth from CSAT perspective. Sound knowledge of ITIL terminology including Incident Management, Problem Management, Change Management, Release Management, Service Delivery and Service Assurance adhering to SLA’s agreed with the Clients. Actively involved in various Project Management Cycle (handled end to end project)