Primary capabilities provide on-site technical support solutions and applications availability for customer service delivery, while ensuring satisfaction with hardware and software on a client and server platform. Act as the primary on-site technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution. Provide technical support including product technical training on-site, as well as via telephone, and electronic media for product support services and corporate customers, including issues escalated to the highest levels of management. Deploy enterprise wide vulnerability scanning programs, disaster recovery procedures, enterprise wide virus protection.