Technical Support(Routing & Switching), SPOC assistance for End User Support ,Team Leader , Call logging, Projects Leader, PM Activities ,Planning, Operation, Execution, Implementation, Service management role, , Inventory planning , SLAS, Monitoring, Incident Management, Problem management ,Escalation Management, Change Management, Team Management, Vendor Management. Handling the Purchasing, logistic ,vendor management ,Payroll, Accounts, HR, Outsourcing, Vendor payments, RMA, Testing of all faulty & new hardware, Stocking of hardware ,Customer Sign-off , Budgets of all projects, Billing, Invoicing ,Resources planning ,Manpower PAN India, coordinating & implementation.