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IT Customer Service

Strong customer support analyst focused on problem solution using ITIL methodology. Responsible for: - Ticketing resolution 1st, 2nd and 3rd line support. - Incident/Problem & Change resolution via ticketing tools (i.e Remedy, Service Now) - Mailbox management - Phone calls - Customer advocate - Problem Manager - Incident Manager - Change Manager - ITIL foundation certified - Account Manager - Service Manager - Team Manager - KPI's - Milestone

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$25/hr Ongoing

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Strong customer support analyst focused on problem solution using ITIL methodology. Responsible for: - Ticketing resolution 1st, 2nd and 3rd line support. - Incident/Problem & Change resolution via ticketing tools (i.e Remedy, Service Now) - Mailbox management - Phone calls - Customer advocate - Problem Manager - Incident Manager - Change Manager - ITIL foundation certified - Account Manager - Service Manager - Team Manager - KPI's - Milestone

Skills & Expertise

AgileAWSAzureBitrix24Change ManagementGoogleIncident ManagementInformation TechnologyITILJBossJiraJoomlaLinuxManagementProblem SolvingScrumService EngineeringSQLTrelloUnixWebLogicWebSphereWindows ServerWordPress

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