Dedicated IT Support Specialist with additional expertise in Geographic Information Systems (GIS) technical support. Skilled at providing comprehensive helpdesk services while uniquely equipped to support specialized GIS software, spatial data workflows, and field mapping tools. Proven ability to bridge general IT infrastructure and niche technical applications, ensuring minimal downtime for all users and maximizing the productivity of GIS-dependent teams."
Key Achievement to Mention:
Reduced average resolution time for GIS-related support tickets by 40% by creating a dedicated troubleshooting guide and acting as the dedicated liaison between IT staff and GIS analysts.