Hi, I’m Marco Polo Edaño, an IT Infrastructure Engineer with 15+ years of professional experience in ATM Banking and 2 years in server, network, and security support. I specialize in designing, implementing, and maintaining reliable IT environments for businesses across different industries.
Server & Network Infrastructure Support – Skilled in Windows Server, Linux administration, Active Directory management, virtualization platforms (VMware, Hyper-V, Proxmox), and wireless devices/gateways. Experienced in implementing and maintaining reliable network backup solutions.
Remote IT Support & Administration – Proven ability to provide efficient troubleshooting, proactive monitoring, system patching, and performance optimization to ensure maximum uptime and stability for distributed environments.
Firewall & Security Solutions – Hands-on experience with Peplink and UniFi firewalls, VPN configuration, and unified threat management to strengthen security posture and safeguard organizational assets.
VoIP Systems Deployment & Support – Proficient in 3CX installation, configuration, and administration, ensuring seamless communication across business environments.
Network Monitoring & Performance Management – Skilled in using Zabbix for proactive monitoring, alerting, and capacity planning to maintain high-performing IT infrastructure.
End-User Support & Training – Strong background in resolving remote desktop issues, e-mail configuration, hardware/software support, and printer setup/troubleshooting, with a focus on delivering excellent user experience and minimizing downtime.