Technical Summary
A versatile IT consultant with deep expertise in ITSM, ITOM, and UEM platforms, primarily within the Manage Engine ecosystem. Proven ability to leverage technical skills in client-facing roles, from solution design and pre-sales demonstrations to implementation and administration of complex IT infrastructure.
Core Competencies
- ITSM / ITOM / UEM: Expert-level proficiency with the ManageEngine suite (Service Desk Plus, Endpoint Central, OpManager) and practical application of ITIL frameworks for service delivery.
- Pre-Sales & Consulting: Skilled in technical presentations, Proof of Concept (PoC) leadership, and solution design to drive client engagement and adoption.
- Systems & Infrastructure: Extensive experience administering Windows/Linux servers, virtualization platforms (VMware, Hyper-V), and cloud services (Microsoft 365).
- Networking & Security: Strong knowledge of Fortinet firewalls, network management, and enterprise security tools (McAfee, Trend Micro).
- Database Management: Proficient in Oracle Database administration, tuning, and scripting, with experience in Oracle E-Business Suite and middleware.
Tools & Productivity: Advanced skills in Microsoft Office 365, IT utilities (PuTTY, WinSCP), and documentation tools for effective support and analysis.