Profile SummaryProject Management Professional with over 5 years of IT Industry experience with expert knowledge of Project Management, Problem Management, Incident Management, ITIL Service Management, Change Management and. I have demonstrated experience working in mission critical service-desk/help-desk environments and have strong conceptual knowledge of technical aspects of all layers within an IT Infrastructure environment. ITIL Certifications include ITIL Foundation Certification (v3), In addition, I have impeccable communication and interpersonal skills.Core Competencies? Proficient with project management, business consultant, strategic planning, process mapping, risk management & business continuity planning while supporting Program & Project in a matrix organizational structure.? Have been successful professional because of providing accurate Status Reporting, through articulate communication. While keeping peers & teams coordinated and motivated by continuous men