Visit http://www.mscservices.com EXPERIENCE & CAPABILITIES SUMMARY* 20-YEARS BUSINESS LEADERSHIP EXPERIENCE* OFFSHORE OUTSOURCING EXPERT (15-Years Experience)* CALL CENTER OPERATIONS & BUSINESS OPERATIONS EXPERT * EXTENSIVE INFORMATION LEADERSHIP EXPERIENCE* EXECUTIVE-LEVEL STRATEGIC CONSULTANT WITH HANDS-ON APPROACH • Extensive strategic and tactical leadership experience, including management of multi-million dollar projects, direct leadership of teams of 30+, and organizational leadership of 500-FTE• Large-scale sourcing/outsourcing strategy, vendor selection and contract negotiation experience at more than 25 firms, including eight Fortune 100 firms * BPO & ITO Expert -- Proven ability to design, implement, & manage business Process Outsourcing and I.T. Outsourcing engagements from both supplier and customer perspectives * Change Agent - Extensive experience managing start-ups, office closings, outsourcing initiatives, and business process re-engineerin