- Managed project to redesign the Texas Adoption and Resource Exchange website at TX Department of Family & Protective Services; website won "Best of Texas" award from Center for Digital Government.- Awarded PepsiCo Chairman's Award for Outstanding Contribution - 2000Experienced Project Manager, Business Analyst and Technical Writer based in Austin, TX, specializing in enterprise B2B implementations and consumer software and web products. My main focus has been to serve as the ‘voice of the customer’ and conduit between business and technology stakeholders to implement new solutions or to define more efficient process methodologies to ensure quality delivery. Throughout my career I’ve worked with both executives and end users to gather and define clear market-driven goals or customer pain points in order to turn them into clear strategic product roadmaps, user stories, or value propositions that save money, increase revenues, and improve customer service and opera