IT Infrastructure and Service Delivery Manager with 25+ years of experience leading onsite/offshore IT Infrastructure Support and Services across Finance, Healthcare, Manufacturing, Energy, Retail, Engineering and Hospitality industries. Proven track record in SLA management, ITIL-based service delivery, vendor management and team leadership, consistently exceeding performance targets and reducing operational costs through automation and process improvement. Strong technical foundation in Unix/Linux/Windows system administration, enterprise backup and restore, and enterprise storage (SAN/NAS). Skilled at building strong stakeholder and client relationships in fast-paced, global delivery environments.
● Strategic Planning, Leadership & Team Management
● IT Service Delivery Management (Enterprise Infrastructure Support)
● SLA Management & Continuous Service Improvement
● ITIL & ITSM (Incident, Problem & Change Management)
● Budgeting & Cost Management
● Vendor Management & Stakeholder Management
● Technical Project Management & Agile Methodologies
● IT Security & Vulnerability Management
● Unix System Administration (AIX, Solaris, Linux, Windows)
● Enterprise Backup & Restore (DR)
● Data Center & IT Hardware Support ● Enterprise Storage (SAN, NAS)