IT Service Management

Other

$60/hr Starting at $480

Management of IT Operations and Services in outsourcing for large corporations covering the technical and finance scopes.
Management of multiskilled technical teams with >90 members integrating the technical areas: operating systems, monitoring, 1st and 2nd level support, performance and capacity, middleware, database administration, network, security, messaging, EDI and collaboration.
Management of large IT infrastructure, with 6 core datacenters and +1.200 servers.
Responsible end-to-end of mainframe business (technical and finance planning, local and international projects, team management) with high rates of customer satisfaction.
Effective handling of critical incidents leading resolution process and improvement actions.
Leadership of high impact projects in local and international reach with teams globally dispersed.
Development in Germany of innovative pilot project of Data Warehousing / Business Intelligence.
IT Service delivery with SLA management and improvement actions on deviations to fulfill the agreed KPI´s.
Strategic planning responsible for budget and overcoming financial targets.
Management of contracts and suppliers of services, hardware and software.
Senior Application developer for logistics, purchase, product structure, research and engineering.
Training in Cloud Computing AWS and Agile-Scrum.

$60/hr Ongoing

Management of IT Operations and Services in outsourcing for large corporations covering the technical and finance scopes.
Management of multiskilled technical teams with >90 members integrating the technical areas: operating systems, monitoring, 1st and 2nd level support, performance and capacity, middleware, database administration, network, security, messaging, EDI and collaboration.
Management of large IT infrastructure, with 6 core datacenters and +1.200 servers.
Responsible end-to-end of mainframe business (technical and finance planning, local and international projects, team management) with high rates of customer satisfaction.
Effective handling of critical incidents leading resolution process and improvement actions.
Leadership of high impact projects in local and international reach with teams globally dispersed.
Development in Germany of innovative pilot project of Data Warehousing / Business Intelligence.
IT Service delivery with SLA management and improvement actions on deviations to fulfill the agreed KPI´s.
Strategic planning responsible for budget and overcoming financial targets.
Management of contracts and suppliers of services, hardware and software.
Senior Application developer for logistics, purchase, product structure, research and engineering.
Training in Cloud Computing AWS and Agile-Scrum.

ContractsData ManagementDatabase DevelopmentManagementOperations Management

Omar Silva