CompTIA A+ Certified. N+ certification pending. Skilled communicator, strongly focused on customer support and problem-solving. Always open to learning new skills & tools and taking on new challenges. Hardware Installation, network designing, network cabling, laptops, Lotus Notes, Microsoft Office, software installation, user support, desktop support, troubleshooting, upgrades. Windows 8, Windows 7, Windows Server 2012 , Windows XP, Operating Systems, peripherals, printers,