TECHNICAL SKILLS • Installed, Configured & Managed Windows, LINUX, iOS & Android flavors • Knowledge in Troubleshooting OS, Software, Hardware, Network, Tabs, Mobile Phones, Peripheral, etc • Reassembled, Installed & Configured Desktops, Laptops, Servers, Tabs, Mobiles, CCTV, Peripherals, etc • Knowledge in Designing, Deploying, administering, troubleshooting LAN, firewall, switches, routers, etc • Virtualization platforms VMware, Hyper-V, Windows Virtual PC, Parallels, Virtual Box • Remote, onsite, voice, mail and chat troubleshooting experience • Knowledge in Microsoft Office, Open Office, Adobe, Corel, Tally, SAP, VERITAS, VMware, Lotus, Toad, Team viewer, Any Desk, Nuendo, Avid, FCP, etc • Handled Clients like Hospitals, Schools, Institutions, Manufacturers, Customer Support, Hospitality, Exporting, Finance, Religious, Media, etc • Knowledge in Preventive maintenance, Facility Management, Security Hardening & Documentation • Knowledge in Exchange Server, Active Directory, Firewall & User Quota Management • Knowledge in Norton, Mcafee, Bitdefender, Kaspersky, Trend Micro, Quick Heal, etc • Attended escalation calls for HP & CCS Computers Private Limited, New Delhi • Knowledge in preparing excel templates, PPT & video presentations • Managed & Support EPFO, ESIC, GST, documentation & online filing • Knowledge in Microsoft Access, SQL Server, My SQL, Oracle • Supported corporate departments to simplify workload • Knowledge in C, C++, VB, JAVA, HTML • Knowledge in Customer support & Vendor handling • Knowledge in DOA, RMA & Escalation Process