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Administrative & Secretarial

IT Tech Support

TECHNICAL SKILLS
• Installed, Configured & Managed Windows, LINUX, iOS & Android flavors
• Knowledge in Troubleshooting OS, Software, Hardware, Network, Tabs, Mobile Phones, Peripheral, etc
• Reassembled, Installed & Configured Desktops, Laptops, Servers, Tabs, Mobiles, CCTV, Peripherals, etc
• Knowledge in Designing, Deploying, administering, troubleshooting LAN, firewall, switches, routers, etc
• Virtualization platforms VMware, Hyper-V, Windows Virtual PC, Parallels, Virtual Box
• Remote, onsite, voice, mail and chat troubleshooting experience
• Knowledge in Microsoft Office, Open Office, Adobe, Corel, Tally, SAP, VERITAS, VMware, Lotus, Toad, Team viewer, Any Desk, Nuendo, Avid, FCP, etc
• Handled Clients like Hospitals, Schools, Institutions, Manufacturers, Customer Support, Hospitality, Exporting, Finance, Religious, Media, etc
• Knowledge in Preventive maintenance, Facility Management, Security Hardening & Documentation
• Knowledge in Exchange Server, Active Directory, Firewall & User Quota Management
• Knowledge in Norton, Mcafee, Bitdefender, Kaspersky, Trend Micro, Quick Heal, etc
• Attended escalation calls for HP & CCS Computers Private Limited, New Delhi
• Knowledge in preparing excel templates, PPT & video presentations
• Managed & Support EPFO, ESIC, GST, documentation & online filing
• Knowledge in Microsoft Access, SQL Server, My SQL, Oracle
• Supported corporate departments to simplify workload
• Knowledge in C, C++, VB, JAVA, HTML
• Knowledge in Customer support & Vendor handling
• Knowledge in DOA, RMA & Escalation Process

Skills & Expertise

AndroidAssemblyCCTVG SuiteHardwareInformation TechnologyiOSLinuxMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMobileNetwork AdministrationPhoto & Image EditingPresentation DesignRemote CCTV OperatorRemote Computer RepairSystem AdministrationTeamviewerUbuntuVirtual AssistantsWindows

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